Catalyst Cares

When our communities are hit with a crisis, it’s often difficult to know how to respond. Not only do we have to deal with the pressures we feel personally, but those who work in government also feel increased pressure to provide timely services to their constituents when they’re needed the most. As we collectively begin to assess our “new normal,” businesses are opening back up and we’re slowly returning to our offices. For the public sector, consistent and accurate communication with constituents is the only path to a successful re-opening.

Working in the public sector for nearly 30 years has provided us with the experience needed to assess your current IT solutions and platforms along with your business processes to ensure you can effectively communicate with your constituency. Our Catalyst Cares solutions and rapid implementation help you and your team meet the short timelines constituents demand and help you plan for the future.

Throughout the COVID-19 pandemic, we worked with multiple departments across the country to ensure they were providing the information and services their communities required.

State of South Carolina Governor's Office

A CRM system in tandem with social media management helped South Carolina's Governor's Office track and respond to resident concerns as they slowly re-opened their communities.

Cloud Call Center

Constituent Relationship Management

Communication Management

Reporting and Analytics

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City of Chicago Mayor's Office

By setting up social listening functions to monitor what Chicagoans were saying and feeling about COVID-19, the City was able to plan for and address residents' most pressing issues.

Communication Management

Constituent Relationship Management

Emergency Response Management

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State of South Carolina Dept. of Employment & Workforce

To address the growing number and urgency around residents seeking assistance, we built a communication management solution to respond to residents inquiries around unemployment claims quickly and collaboratively.

Communication Management

Constituent Relationship Management

Emergency Response Management

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Election Protection for Early Voting

Augment your election health & safety plan, with a quick and easy to implement, appointment-based voting solution for constituents.

Communication Management

Constituent Relationship Management

Emergency Response Management