Blog Category: Webinar

Answering the Call for a Connected Government – The Future of Constituent Experience

Looking back to 2017, The City of Chicago recognized necessary upgrading to their existing 311 system, and Catalyst Consulting partnered with the city to answer the call. Our solution and implementation of the Salesforce ecosystem bolstered unprecedented levels of transparency, accountability, collaboration across departments, and convenience in the service request lifecycle.

In our webinar, in collaboration with the Association of Government Contact Center Professionals, AGCCP, we discuss the CHI311 mobile app and how it will continue to serve as a leading example for the future of constituent experiences with their government, as per its transformation with our latest enhancement project!

Our latest phase of enhancements to the CHI311 mobile app aim to expand the asset as one to the city at-large, beyond 311 servicing. Tune in to hear from our roundtable discussion panelists, Catalyst’s Bradley Stair and Bryon Martin, and the City of Chicago’s Nick Lucius and Audrey Mathis.

Tune into our 311 Day Webinar

cross section of Toronto and Chicago discussing how the two cities provide 311 services

Check out our “Tale of Two Cities” webinar, in which we sat down with our partners at the City of Chicago and City of Toronto. We discussed how we leveraged the flexibility of the Salesforce platform to deliver two unique 311 systems tailored to each city’s respective needs.