Check Out Our Other Work
Building Chicago’s 311 System
Nearly three million people call the City of Chicago home. In the city with one of the biggest non-emergency 311 systems nationwide, a constituency of this size equates to thousands of calls coming into Chicago’s 311 call center daily.
Collaboration With the State of South Carolina to Respond to COVID-19
To bolster the State’s COVID-19 response, Catalyst launched a Salesforce case management solution that centralizes constituent outreach about COVID-19, which can now be submitted via web form, email, phone call, and social media.
How We Modernized Chicago’s 311 System.
Our team replaced the legacy system used by the city’s 311 with a Salesforce solution. The overhaul provided a more collaborative and intuitive backend for city staff, a public-facing web-based Community Portal, and the City’s first-ever constituent-facing mobile app. In this endeavor, we sought to revolutionize the delivery of government services by bringing interdepartmental cooperation, transparency, and community engagement to the forefront.