Blog Category: Announcement

Catalyst Targets Middle Eastern, North African, and Southeast Asian Markets

Catalyst Consulting Group is pleased to announce our partnership with Manhattan-based investment bank Jahani and Associates as we bring our technology development and consulting services to the Middle East, North Africa, and Southeast Asia. Guided by regional connections held by the Jahani team, Catalyst is exploring opportunities with stakeholders in utility, transportation, and tourism verticals in several target countries.

This exciting new reach comes on the heels of our expansion into Canada and formation of our Canadian subsidiary.

“We are thrilled to work with Jahani and Associates to continue our international growth that started with Canada two years ago,” remarked Arvin Talwar, Catalyst’s Founder and CEO, “This partnership will allow Catalyst to leverage this momentum and penetrate new markets. Stellar customer service and improved efficiencies are universally valued.” Speaking on the partnership, Talwar continued, “We are grateful for the Jahani team’s guidance and look forward to the future.”

Joshua Jahani, Managing Director of Jahani and Associates explained, “We are seeing significant investments in technology, infrastructure, and growth in these regions. Catalyst is uniquely positioned to enter these markets to provide our clients with the most innovative and valuable strategic advice possible.” Jahani concluded, “We are looking forward to collaborating with Catalyst while deepening our existing relationships and fostering new ones with important stakeholders.”

For more information about Jahani and Associates, visit their website at https://jahaniandassociates.com/. You can learn more about Catalyst solutions deployed in North America at https://catconsult.com/portfolio/.

Catalyst Recognized by Salesforce for Excellence in Transportation

In late 2020, Catalyst was honored and humbled to receive a Salesforce Partner Innovation Award for our work with the Port of Seattle! We took home the prize in the “Travel, Transportation, and Hospitality” category. The Port of Seattle oversees Seattle’s seaport and Seattle-Tacoma International Airport, and we had the pleasure of delivering a core Salesforce CRM and Marketing Cloud implementation for their team.

To celebrate, the Catalyst and Salesforce teams chatted about our work with the Port, as well as diversity in technology and innovation at Catalyst. Tune into the video interview with our Director of Solution Engineering, Alissa Ahn, right here, and be sure to read the blog post about our win published in honor of Asian American Heritage Month.

We send our deepest thanks to the Port of Seattle for their partnership since 2019. We also thank Salesforce for their work fostering this creative community, and we congratulate our fellow award recipients on their success.

Tune into our 311 Day Webinar

cross section of Toronto and Chicago discussing how the two cities provide 311 services

Check out our “Tale of Two Cities” webinar, in which we sat down with our partners at the City of Chicago and City of Toronto. We discussed how we leveraged the flexibility of the Salesforce platform to deliver two unique 311 systems tailored to each city’s respective needs.

Catalyst Launches Chicago’s New 311 System, CHI311

chicago 311

Chicago, IL – Catalyst Consulting Group, Inc. (Catalyst) is excited to announce the recent launch of the City of Chicago’s new 3-1-1 solution, CHI311. The new system was developed in nine months in partnership with Chicago’s Department of Innovation and Technology (DoIT), 311 City Services (311), thirty-three city departments, and Salesforce. The new cloud-based solution consists of a Salesforce-based constituent relationship management (CRM) system, a new community web portal, and Chicago’s first-ever resident-centric mobile application. Chicago residents can visit 311.chicago.gov or download the CHI311 App for iOS and Android today to explore neighborhoods and submit new requests to the City of Chicago.

CHI311 is the product of intense collaboration with DoIT, 311, thirty-three distinct city departments, and Salesforce. “We are honored to be a part of this revolutionary system overhaul that was spearheaded by Chicago’s Mayor, Rahm Emanuel,” said Arvin Talwar, Managing Principal and CEO of Catalyst. “This successful launch was a true partnership in every way, and we are humbled to be part of this journey.

Catalyst worked closely with over 30 city departments that interact with 3-1-1 to understand their operations and needs for the new system. Team members analyzed over 1,000 existing service request codes, the unique processes held by each department, and the external systems they use to dispatch and manage their service delivery.

To develop the new system, Catalyst leveraged Salesforce’s Service Cloud and Field Service Lightning to deliver an intuitive work order management system to support CHI311. “The Catalyst team put forth 110% over the course of the past year to create a system that provides meaningful change for Chicago residents,” stated Catalyst Managing Principal & COO, Timothy Smith. “We can’t thank DoIT, 311 and the citizens of Chicago enough for entrusting us with this truly transformational system implementation.”

CHI311’s cloud-based scheduling and dispatch tools replace paper-based processes and provide Commissioners and Alderman with real-time access to field worker data. Additionally, custom-developed code detects duplicate requests from users. This saves tremendous city resources by eliminating re-work, improving resource management, and preventing costly duplication of efforts by city field workers.

Similarly, the Chicago-branded community web portal and mobile app provide users with an intuitive and holistic view of all service requests worked by the City of Chicago along with the status of those requests. Through CHI311 users can now view requests created across the entire city providing more transparency than ever before on the work that is being done throughout Chicago’s neighborhoods.

The new CHI311 increases city transparency, improves the city-resident relationship, and fosters communication and collaboration between city departments. Catalyst is excited to continue to work closely with DoIT, 311, city departments, and Salesforce to support the new system and push updates that consistently enhance and improve the 311 experience for all users.

Salesforce calls its community of partners and customers “Ohana,” the Hawaiian term for “family.” The Catalyst team is thrilled to have worked so closely with Salesforce and the City of Chicago, and we graciously extend the invitation to all Chicago residents to join the Ohana. You can visit 311.chicago.gov or download the CHI311 App for iOS and Android today to explore your neighborhood and submit new requests to the City of Chicago.

About Catalyst Consulting Group, Inc.
Established in Chicago in 1992, Catalyst has earned a stellar reputation as a consulting firm that leverages expertise in information technology and business strategy in both the public and private sectors. We are a minority-owned small business certified by a number of agencies and organizations across the United States. Our mission for 27 years has been to drive our clients’ organizations forward by transforming processes, increasing operational efficiencies, and maximizing return on investment.

Catalyst has a rich history of using technology to transform the way municipal services are rendered to constituents. Our service areas include, but are not limited to, Salesforce development, CRM system implementation, 311 system best practices, custom application development and support, mobile development, user experience, information security, and infrastructure support. Catalyst’s work on the City of Chicago’s 311 modernization is an initiative that holds the title of the largest Salesforce 311/CRM implementation in American history.

About the City of Chicago – Department of Innovation and Technology
The Department of Innovation and Technology (DoIT) is the City of Chicago’s central IT organization, providing a number of technology and telecommunications services to departments, the Mayor, Aldermen, residents, businesses and tourists.

DoIT supports Mayor’s Emanuel’s vision to realize Chicago’s potential as a city where technology fuels opportunity, inclusion, engagement, and innovation for all by:

• Facilitating creative thought to improve existing City processes
• Designing and implementing systems to power processes and services
• Leveraging data to drive decision-making and improve City service delivery
• Piloting and evaluating new technologies
• Producing and contributing to open source projects
• Supporting public access to technology at City facilities
• Building strategic partnerships

About Salesforce
Salesforce is the world’s #1 Customer Relationship Management (CRM) platform. Our cloud-based applications for sales, service, marketing, and more don’t require IT experts to set up or manage — simply log in and start connecting to customers in a whole new way.

Catalyst Listed in Upcity’s Top 8 Salesforce Consultants

Chicago, IL – Catalyst Consulting Group, Inc (CCG) is proud to announce it was recently featured in Upcity as one of the Top 8 Salesforce Consultants in Chicago.

The UpCity team analyzed Salesforce consultants in Chicago to find the most reputable partners for small and medium-sized business owners. As an IT consulting firm, Catalyst has a team of experienced tech professionals that are certified in Salesforce. Catalyst has utilized the Salesforce platform in many projects, such as for the Cook County President’s Office, Service, Inc., and the current 311 modernization project with the City of Chicago Department of Innovation and Technology (DoIT). The 311 modernization project involves moving the city’s 20-year-old 311 system over to Salesforce. Catalyst has over 10 years of combined experience working with Salesforce workforce management and over half the members of the Catalyst Salesforce team hold certifications in Salesforce.

As such, Catalyst is honored to be featured in UpCity’s list as a top Salesforce Consultant in Chicago’s thriving tech industry. We will continue to bring our extensive Salesforce qualifications, familiarity, and development experience to our clients to help them navigate the ever-changing waters of the fast-growing technology industry.

You can view the full list here.

About UpCity
Now in its seventh year, UpCity covers 300+ local US markets and Canada, ranging from major cities, like New York, to cities of approximately 75,000 people. With 150,000 small-to-medium businesses coming to its marketplace monthly and having vetted and validated over 15,000 agencies, UpCity is the most trusted, and most turned-to, source for local businesses seeking digital marketing agencies and professionals to help them meet expansion and customer acquisition goals.

UpCity helps agencies grow and run their businesses, via strategic counsel, scalable revenue and marketing services, and operations tools.

About Salesforce
Salesforce is the world’s #1 Customer Relationship Management (CRM) platform. Our cloud-based applications for sales, service, marketing, and more don’t require IT experts to set up or manage — simply log in and start connecting to customers in a whole new way.

About Catalyst
At Catalyst, building meaningful, valuable connections with our clients and partners is just as important as the technology solutions we create. Taking the time to understand the ins and outs of your business isn’t just something we like to use in our sales pitch. It is embedded within the core values of our firm. It is the first step in our business approach and it is how we’ve sustained long-lasting relationships with our clients for the past 24 years and earned our reputation as a top salesforce consultant.

Each member of our team brings an innovative approach to the solutions we develop, is committed to your business and is easily accessible when needed most. Let us be the CATALYST that sets you on the course to success without compromising what makes you, you. For more information please visit our website at: www.catconsult.com.